There are several things that you need to check. We will work through them in order.
Start by clicking on "Forgot Your Password" below the login button on the login page.
You can also click here to be directed to the password retrieval page.
Username/Password Retrieval System- Use this utility if your email address has NOT changed from what you registered with. Enter your email address and press Continue.
If this is the correct email associated with your account, our system will email you your password within a minute.
IMPORTANT: If your email address has changed since you registered and you have not updated our system, you will need to use your old email address to use this utility. Update your email after login.
STILL HAVING TROUBLE? Please submit a support ticket. We will review your account and email you your username and password. You may be required to answer security questions associated with your account.